Passengers who intend to submit a complaint / report to Ferrovie del Gargano can, for each type of service, fill in one of the attached forms.
The submission of the application can take place in the following ways:
- by sending an email to firstname.lastname@example.org;
- delivering the form to the station ticket offices;
- By sending by ordinary post to Ferrovie del Gargano - Via San Severo n. 96 - 71121 Foggia.
In any case, the passenger, in addition to indicate all the elements necessary for the purpose of identifying the circumstances that would have determined the non-fulfillment, must necessarily attach a copy of the identification document and the travel document used.
Complaints lacking only one of the aforementioned requirements will not be handled.
Within thirty days of receipt of the complaint / report, the Company will respond in a justified manner or, in justified cases, will inform the passenger of the date (no later than ninety days from receipt of the complaint / report) within which a response can be expected.
In the event that the passenger is dissatisfied with the response or has not received it within thirty days, he can ask Ferrovie del Gargano to start the free conciliation procedure. The Company will carry out this procedure with a representative of one of the most representative consumer asso-ciations in the province of Foggia, in order to verify a proposal for an amicable settlement of the complaint / report submitted.
The passenger also has the right to make complaints / reports, in second instance and oppose the response to the complaint / report received from Ferrovie del Gargano or in the event of no re-sponse within 90 days of receipt of the complaint / reporte to the Transport Regulatory Authority - Via Nizza n. 230 - 10126 Turin – www.autorita-trasporti.it.