Dear interested customers, we inform you that, starting from 1 April 2025, the method of issuing the identification card for disabled travellers will change, pursuant to Regional Law no. 18/2002 Art. 30 c. 3 - Free of charge.

It will be necessary to access the following link: https://mycard.cotrap.eu/ and, subsequently, proceed with the registration phase to create a personal account.

Once the registration phase is completed, always by typing the link https://mycard.cotrap.eu/, it will be possible to access your "personal area" by entering the email used in the registration phase, together with the chosen password.

After accessing the personal area, you will need to select the "new request" option, paying close attention to subsequently choosing the reference carrier (i.e. the Company that provides the service you are interested in. For further assistance, check the name indicated on the top of the ticket or season ticket used to date for travel. In this case: Ferrovie del Gargano).

After choosing the Company, select the type of card from the following possible options:

1. "DISABLED PERSON CARD WITH COMPANION"

Electronic card for disabled person with companion, entitled to daily single-journey tickets, both for the disabled person and for the companion - season tickets are excluded;

2. "DISABLED PERSON CARD WITHOUT COMPANION"

Electronic card for disabled person, entitled to daily single-journey tickets - without companion, are excluded season tickets;

3. "DISABLED PERSON CARD FOR SEASON TICKET WITH COMPANION"

Electronic card for disabled person with companion, only for weekly or monthly season tickets, one for the disabled person and one for the companion;

4. "DISABLED PERSON CARD FOR SEASON TICKET (WITHOUT COMPANION)"

Electronic card for disabled person, only for single weekly or single monthly season tickets - without companion.

Depending on the type of card selected, it is necessary to "upload online" the files corresponding to the documents needed to allow verification operations by company personnel.

The REQUIRED CERTIFICATIONS, in relation to the chosen card, are the following:

• "Certificate of disability" (mandatory attachment for all requests from those entitled) corresponding to the documentation that certifies the state of "disability", remembering that only the following categories of people are entitled to free admission:

a) people without sight due to absolute blindness or with residual vision not exceeding one tenth in both eyes with possible correction and their possible companions, if the right is recognized;

b) disabled people from war, civilians from war and for service, registered in the first, second and third category of table A) attached to law 18 March 1968, n. 113 and subsequent amendments, and their possible companions, if the right is recognized;

c) disabled civilians and handicapped persons, certified by the competent authority, who have been assessed as having an invalidity of not less than 80% and any accompanying persons, if their right is recognised;

d) disabled persons for work, certified by the competent authority, who have been assessed as having an invalidity of not less than 80% and any accompanying persons, if their right is recognised a disability of at least 70% has been ascertained.

• "Certificate of school attendance or service" (mandatory attachment for requests from disabled people entitled to a season ticket) corresponding to the documentation certifying school/university attendance or work service status.

After completing each field of the online form and uploading all the necessary documents (upload photo, identity card, and previously detailed certificates), the system will generate an email certifying the creation of a new membership request. Please note that this email does not in any way authorize travel, so it is always necessary to have travel tickets.

From this moment, the investigation to verify the requirements will begin, carried out by the company personnel responsible for the check. Once this phase has been successfully completed, the applicant will receive a temporary receipt (already containing the card number) on the email address indicated during registration. This receipt must be presented at the agency to request the travel document(s) or monthly or weekly pass(es), while waiting for the electronic card to arrive directly at the applicant's home, which will completely replace the temporary paper card.

It is important to remember that both the receipt and the card do not in any way authorize you to travel unless accompanied by a single journey ticket or a season ticket.

Finally, we remind Customers who already have the PINK paper card that they must request a new electronic card by accessing the platform specified above by 04/30/2025. In fact, from 05/01/2025, the on-board control staff of buses will consider only holders of the new format card in order (after receiving the new one, the previous PINK card can be destroyed by the beneficiary).

Any requests for assistance during the issuing phase can be addressed to the dedicated number: 080.8647090 or through the use of the email box assistenza@mycard.cotrap.eu, exclusively with regards to filling out the online form. Operators will respond from 09:00 to 17:00 on weekdays, excluding Saturdays.