Tickets and passes must be purchased at one of the authorized stores. For the purchase of passes, customers must obtain a special identification card issued by the authorized ticket offices of the Ferrovie del Gargano upon presentation of an application accompanied by two passport-sized photographs and a payment of € 2.50. The card is valid for three years. Customers are required to stamp the travel documents before starting the journey and / or just boarded the vehicles. Any faults in the validation devices of the tickets or the impossibility of validation must be reported immediately to the driver; in addition, the customer must manually enter the date and time of the trip, as a sign of validation. Tickets, passes and any other travel documents must be presented at the request of the employees of the company responsible for the inspection, including the driver, or the Supervisory Board and / or control. On board the vehicles the purchase of the ticket is allowed with the increase of the price in the measure of € 0.20. For the purchase, the interested parties must contact the staff in service. The invoice may be issued for the purchase of the ticket, provided that the request is presented on the day of purchase / issue, by mail, at firstname.lastname@example.org, accompanied by a copy of the title .
The pecuniary administrative sanction for customers found without a valid travel document or travel document not regularly validated or non-compliant is established according to the provisions of Regional Law n. 18 of 31.10.2002, as amended by Regional Law n. 13 of 07.04.2014. The lack of respect of the services of the regulations contained in the vehicle company regulations entails the application of administrative penalties as established by the aforementioned law. Within 30 days from the date of notification of the infringement assessment report, the offender can send to the Ferrovie del Gargano s.r.l. any declaration concerning the dispute, by e-mail to the address email@example.com. The customer in possession of counterfeit tickets, in addition to the penalty provided by the Regional Law in force, is liable to report to the competent judicial authority.
Transportation of children
The customer with a regular travel ticket has the right to travel with a child between 0 and 10 years of age free of charge. Those accompanying the children are responsible for them for the entire duration of the trip. Anyone accompanying more than one child between the ages of 0 and 10 must purchase a ticket for every two children. It is allowed to transport baby strollers for free as long as they are folded in such a way as to reduce their encumbrance.
Transport of animals
Passengers may bring small cats or small dogs with them, after having purchased a suitable travel document, transported in such a way that they do not cause disturbance or nuisance to other passengers, in the appropriate carriers. Guide dogs for the blind can travel free of charge.
Simple travel tickets and passes are issued for the special categories of users, following art. 30 of the Regional Law n. 18 of 31.10.2002. For the issue, customers must obtain a special free identification card issued by the offices of the Ferrovie del Gargano upon presentation of a specific application accompanied by two passport-sized photographs and certification certifying that they belong to the categories required by law. The issue of free travel tickets takes place until all the regional economic compensation foreseen is depleted.
Transportation of things - Lost items
The passenger can carry only one piece of baggage free of charge provided that it does not exceed the dimensions of 25x30x50 cm and weighs no more than Kg. 20. In all other cases it is required to purchase a ticket for each piece of baggage. However, it is not permitted to transport liquids, precious, fragile and / or excessively bulky or dangerous objects. The company is not responsible for theft, tampering, leakage, deterioration or loss of the objects carried. The lost items found on board the company vehicles will be kept in accordance with articles 927 and ss. of the Civil Code. For everything not expressly referred to, reference is made to the D.P.R. 753/80.
The ticket is not refundable for facts not attributable to the Railways. No reimbursements are made and no duplicates are issued for passes declared lost, destroyed or stolen. For failed execution of the trip due to facts attributable to the Railways, the customer must send a written request for reimbursement or replacement accompanied by the original travel document no later than 30 days from the occurrence of the event.